PATIENT SERVICES
OPD PROCEDURE
- Patient arrives at Hospital
- If patient is disabled or not able to walk or move, hospital has facility of wheel chair/stretchers which
is available from wheel chair/ stretchers bay.
- Patient/Patient Attendant
should get the OPD Registration from registration window.
- OPD Registration Slip is
generated with Computerised waiting number.
- Patient Pays the OPD
Registration Charges and gets the OPD Registration Slip.
- Patient goes to the
doctors chamber (number mentioned on the OPD Registration Slip) for the
consultation
- Patient submits the OPD
Registration Slip to the Doctor Attendant alongwith past history of treatment.
- Doctor Attendant informs
the patient the estimated waiting time, i.e., for how much time they have to
wait for their turn to come. Patient is asked to sit in the waiting area and
wait for his turn as per computerised waiting number generated on the OPD Slip.
- When the patient's turn
comes to be examined by the doctor, doctor attendant calls the name of patient.
- Patients enter the Doctor
chamber for the Consultation.
- If the doctor advises the
patient for X-Ray, ECG, TMT, dressing, minor surgeries etc, and requisition
form is filled by OPD Attendant and patient is guided to relevant department/
room.
- Doctor advises next date for
follow-up check-up and the patient is guided to pharmacy by OPD Attendant for
purchase of medication advised by the doctor
ADMISSION
PROCEDURE
- Patient is seen by the
doctors in the OPD/ Emergency and advises the patient for admission in ward/room/ICU
depending upon the condition of the patient.
- Patient is directed to
the respective department for the admission.
- Ward Incharge/ Duty Nurse
attends the patient and allots suitable bed to the patient.
- Ward Incharge/ Duty Nurse
makes Indoor file of the patient. Fill the patient's consent form and after
telling them the purpose and meaning of the form, get it signed by the
patient's relatives.
- Patient attended is
directed to IPD Registration window for deposit of advance and computerised IPD
registration.
- OPD admitted cases are
seen in normal round of consultants.
- Patient is briefed about
routine, rules and regulation of ward, about availability of utility items,
medicines from where to avail.
- Consultant orders
discharge on morning or evening round.
DISCHARGE
PROCEDURE
- Duty doctor / Ward
Incharge on advice from the consultant prepares discharge summary and final
bill.
- Discharge summary/file
checked by Ward Incharge/staff.
- Ward Incharge/staff
prepares the bill.
- Patient/Attendant is
informed of bill being ready and shown the bill. Any other clarifications /
doubts regarding the bill are cleared.
- Patient / Attendant
deposit the amount due at the cash counter.
- Final bill is generated,
checked and stamped. Cash receipt is sent to the ward by Counter Clerk.
- On receipt of the case
file from billing counter, the incharge / staff completes the entries in the
discharge register.
- Discharge Card and copy
of all investigation reports, films and copy of bill are handed over to the
patient / attendant.
- Patient documented file
is sent to MRD Deptt.
